Privacy Policy

1. Scope

This policy applies to information collected through:

• Our website and booking/contact forms
• Phone, WhatsApp, and in-person communication
• In-spa service intake and appointment management

2. Information We Collect

Information you provide directly

• Full name and phone number only (for booking confirmation)
• Appointment details and service preferences
• We do not request or require your Gmail address for booking confirmation
• Payment details (processed by secure payment providers)
• Optional health or wellness information relevant to treatment safety
• Messages, feedback, and support requests

Information collected automatically

• IP address, browser type, device type, and operating system
• Site usage data, pages viewed, and session duration
• Cookie identifiers and analytics events

3. Why We Use Your Information

• To schedule, confirm, and manage appointments
• To deliver safe and personalized treatments
• To process payments and prevent fraud
• To communicate service updates and administrative notices by phone or WhatsApp
• To improve website performance and user experience
• To send marketing communications when permitted by law or consent
• To comply with legal obligations and resolve disputes

4. Legal Bases for Processing

Depending on your location, we process personal data under one or more legal bases:

• Performance of a contract (for booking and service delivery)
• Legitimate interests (operations, security, and quality improvement)
• Consent (for optional marketing and certain cookies)
• Compliance with legal obligations

5. Sharing of Information

We do not sell, rent, or transfer your personal information to third parties. Your booking data (name and phone number) is used only by AMARA for appointment confirmation and service operations.

We may disclose limited information only when strictly required by applicable law, court order, or legal process.

6. Data Retention

We keep personal information only as long as necessary for service delivery, recordkeeping, legal compliance, and dispute resolution. Retention periods vary by data type and applicable law.

7. Cookies and Tracking Technologies

We use essential cookies for core site functionality and may use analytics cookies to improve performance. You can manage cookie preferences through your browser settings. Disabling some cookies may affect site functionality.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and secure data transmission. No method of storage or transmission is 100% secure.

9. Your Privacy Rights

Subject to local law, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request data portability. You may also withdraw consent where processing depends on consent.

10. International Data Transfers

Where data is transferred across borders, we implement reasonable safeguards appropriate to the transfer and applicable legal requirements.

11. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16 without required parental/guardian authorization.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Material changes become effective upon posting unless otherwise stated.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact: